Enabling captions and translated subtitles make your webinars and events accessible to a broader audience, including those who are deaf, hard of hearing, or speak different languages. However, our captioning and translation algorithms may occasionally misspell certain words, particularly uncommon proper nouns like speaker names, organization titles, and technical or industrial terms from niche fields. 

To avoid misspelling these terms, you can request our team to include them in your organization's word bank (aka glossary/personal dictionary). Proactively adding these words to your Glossary ensures that these words are correctly spelled in closed captions and translated subtitles. We add these words at the organization level to ensure they are spelled correctly across all your events and webinars. 

Best Practices

Follow these guidelines while sending words to add to your Goldcast word bank:

• Create a spreadsheet of uncommon words that are likely to be spelled wrong such as speaker names, organization titles, industrial terms, or niche terminology. 
• Do not include common words or those that are usually spelled correctly.
• Avoid duplicates; send each word only once.
• Include individual words and not phrases or compound terms. For example, avoid adding compound words such as “workflow automation.” Instead, you can separate them into individual entries like “workflow” and “automation."
• Only include actual words—no numbers or alphanumerics.
• Spell the words as you'd like them to appear in the captions and subtitles. If you want a word to be capitalized in a specific way, capitalize it similarly on your list. 
• Spelling hints are not necessary.

Once you've compiled the list, kindly email the spreadsheet to our support team at support@goldcast.io. Our team will add the words you've shared to your organization's word bank, helping prevent any misspellings in your captions and subtitles.