Introduction
Producers can remove an attendee from a live event directly from the event chat. This is useful when someone is being disruptive or should no longer have access to the event.
You no longer need to go to Goldcast Studio to remove the attendee. You can remove them from the chat panel in the event.
When to remove an attendee
You can remove an attendee when:
- They are disrupting the event experience.
- They should not have access to the event.
- You need to quickly remove them during a live event without leaving the event room.
Steps to remove an attendee from chat
To remove an attendee from a live event:
- Go to the live event.
- Open the Chat panel.
- Find a message sent by the attendee you want to remove.
- Hover over the attendee’s chat message.
- Click the Ban Attendee icon. The icon appears as a no-entry 🚫 symbol.
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- In the confirmation pop-up, click Remove. The pop-up confirms that the attendee will no longer be able to access the event.
What happens after you remove an attendee
After you click Remove, Goldcast immediately removes the attendee from the event. The attendee will see the following message:
This event could not be loaded. Please contact the event organizer for assistance.
They will no longer be able to access the event.
Cancel removing an attendee
To close the confirmation pop-up without removing the attendee, click Cancel.
Need more help?
Reach out to support at gc.support@cvent.com or contact your CSM for further information.
