For customers with contracts starting March 2024 or later, feature availability is based on your pricing tier. If interested, contact your CSM or our Sales Team to discuss pricing options. 

Introduction

Do you want to add users to your Goldcast organization but limit their access to Content Lab and Recording Studio? Content Seats give you this option. You can purchase Content Seats as an add-on to your current pricing plan.

Content Seats give users editing access to Content Lab. If your organization has purchased Recording Studio, users with Content Seats can also use Recording Studio. When you assign a Content Seat, the user has the Seat Type: Content and the Role Type: Content Lab Editor.

As a Content Lab Editor, these users can view and edit all assets generated from events and any custom uploads made within Content Lab. They can use these assets to generate, create, edit, share, and download various types of content, such as video clips, blogs, social media posts, takeaways, custom posts, and more.

If your organization has purchased Recording Studio, these users can also use Recording Studio.

These users can't edit the rest of Goldcast Studio, except for Recording Studio if your organization has purchased it. They can't make changes to events, webinars, series, templates, pages, integrations, or other features outside of Content Lab and Recording Studio. This restriction keeps your organization's events accessible only to authorized team members. It also lets others use Content Lab and Recording Studio without a full Platform seat.

How to purchase Content Seats

You can purchase the required number of Content Seats as an add-on to your current pricing plan. Reach out to your Customer Success Manager (CSM) to discuss pricing. 

How to assign Content Seats

Once you've completed the purchase, follow these steps to assign Content Lab Editor roles. 

1. Log in to Goldcast Studio and click Settings in the left sidebar. 
2. Navigate to the Users tab and click the + New User button.
    
    
3. Enter the First Name, Last Name, Email, and Title. 
4. Click the Seat Type dropdown, and select Content. 
5. The Role dropdown will automatically default to Content Lab Editor.  
6. Click Add. 

Recording Studio access for Content Seats

If your organization has purchased Recording Studio, users with Content Seats can access it automatically. You don't need to buy additional seats or upgrade the seats.

This applies to both existing and new Content Seats. If you purchase Recording Studio after you assign Content Seats, the users with those seats get Recording Studio access automatically.

FAQs

1. Where can I view the number of Content Seats included in my plan?

By default, your Goldcast organization doesn't have any Content Seats allocated. You need to purchase them as an add-on. 

The number of Content Seats you have purchased as an add-on is mentioned in your Goldcast contract. To view it, navigate to Settings → Organization in Goldcast Studio. 

2. Can users with Content Seats access assets across all Team Workspaces?

Yes. If Team Workspaces are enabled for your organization, users assigned to Content Seats are, by default, part of all Team Workspaces. They can view, create, and edit content across all Team Workspaces. 

3. Do I need to buy Recording Studio seats separately for my Content Seat users?

No. If your organization has purchased Recording Studio, users with Content Seats get access to it automatically.

4. I have unused Platform Admin seats. Can I assign users to these seats and give them access only to Content Lab?

Yes. Let's say you have five Platform Admin seats but use only three. You can add users and select their Seat Type as Platform and Role Type as Content Lab Editor. This user will have editing access only to Content Lab and not the rest of Goldcast Studio. 

1. Log in to Goldcast Studio and click Settings in the left sidebar. 
2. Navigate to the Users tab and click the + New User button.
    
    
3. Enter the First Name, Last Name, Email, and Title. 
4. Click the Seat Type dropdown, and select Platform. 
5. In the Role dropdown, choose the role type as Content Lab Editor. 
   
6. Click Add. 

5. Can I assign an existing Goldcast user to a Content Seat? 

Yes, you can reassign any existing user in your Goldcast organization as a Content Lab Editor. This frees up one Platform Admin seat to which you can add a new user. 

1. Log in to Goldcast Studio and click Settings in the left sidebar. 
2. Navigate to the Users tab and use the search icon to find the user you want to reassign as a Content Lab Editor. 
3. Click the Edit button next to the user’s name. 
   
4. Click the Edit icon next to Role, and select the Seat Type as Content using the dropdown. 
5. The Role dropdown will automatically default to Content Lab Editor.  
6. Click the tick mark to save the changes.