If you're experiencing issues with real-time updates during your Goldcast events, such as not seeing slide changes or missing out on new chat messages, no worries; we're here to help.
Follow these steps to resolve the issue:
- Right-click anywhere on the Event Space and select Inspect.
- Navigate to Applications.
- Select the dropdown next to Cookies.
- Delete all cookies that contain Goldcast by right-clicking & clearing them.
- Refresh the Event Space to apply these changes.
If the issue is still unresolved, then a VPN/Firewall may be interfering with your connection. To make Goldcast work seamlessly behind VPNs and firewalls, refer to Troubleshooting - Firewall & VPN Issues. Alternatively, you might be experiencing low bandwidth. Refer to our guide on Troubleshooting Slow Connection Speeds.
Attendee: System Check
Attendee: Settings
Speaker: System Check
Troubleshooting: Audio Issues
Troubleshooting: Speaker Video Quality Issues
Troubleshooting: Camera and Microphone Permissions
Troubleshooting: Network Issues
Troubleshooting: Firewall & VPN Issues
Troubleshooting: Screen Sharing Issues
Troubleshooting: Goldcast Window Size
Noise Cancellation
Using Chrome on Mac for Goldcast
Enabling Microphone and camera Permissions
Configuring Your Network, VPN, and Firewall Settings
