We know how crucial it is for you to receive real-time updates about the Goldcast platform and products. That's why we created the Goldcast status page to share live information on our system's performance and report any incidents that might occur. This guide will help you navigate our status page easily. 

Accessing the Goldcast status page

To access our status page, click the link or copy-paste it in your browser:

https://status.goldcast.io/ 

Exploring the status page

Once you're on the status page, you'll see the following sections:

• System Status: This section displays the overall status of all Goldcast products, such as “All Systems Operational” or “Partial System Outage.”
• Products: This section provides the status of different Goldcast products, such as Events, Goldcast Studio, Registration Pages, Content Lab, and Integrations/Data. Green lines indicate that the product is operational, while red lines indicate an issue. 
• Past Incidents: This section lists past incident history along with the date, duration, and description. 

Subscribing to updates

Click the Subscribe to Updates button on the top right to receive real-time notifications about our system's status through your preferred communication channels. 

• Email: Enter your email address to receive notifications when the Goldcast team creates, updates, or resolves an incident. 
• Phone Text Messages: Enter your phone number to receive text message notifications whenever the Goldcast team creates or resolves an incident. 
• Slack: Choose the Slack tab and click the Subscribe via Slack button to get incident updates and maintenance messages in Slack. Follow the instructions to authorize and add our status updates to your preferred Slack channel. 
• Atom Feed or RSS Feed: To receive updates via an Atom Feed or RSS Feed, click the Subscribe to Updates button and choose Atom/RSS feed. Copy the feed URL and add it to your feed reader application/service. 

Monitoring incidents

If an incident occurs, Goldcast will highlight it on the Status Page. The page will describe the issue, identify affected components, and share updates from our team on resolving it. If you have any questions, contact our support team (support@goldcast.io) for further assistance. 

FAQs

1. How will I be notified if there’s an outage?

We share real-time updates through our Status Page. This includes details on the issue, affected systems, and resolution progress. We recommend subscribing to get alerts via email or SMS.

2. How do I subscribe to the Status Page?

You can subscribe in one click here: https://status.goldcast.io/

You’ll be notified instantly when incidents are posted or resolved.

3. I’m seeing issues, but nothing is on the Status Page — what should I do?

If you're experiencing issues not reflected on our Status Page, please contact our Support team at support@goldcast.io. We’ll investigate immediately and update the Status Page if it’s a broader issue.

4. Will I get a direct email if there’s an issue with my account?

In most cases, updates will be shared through the Status Page.

5. What kind of updates can I expect during an outage?

We aim to provide:

• A clear summary of the issue
• Affected systems and features
• Estimated time to resolution (if known)
• A timestamp for the next update

You’ll receive notifications at regular intervals until the issue is resolved.

6. What if my issue is unrelated to the outage listed?

Please contact our Support team separately. Even during a broader outage, we’ll handle unrelated issues with care to avoid unnecessary delays.

7. How long do outages usually last?

Most outages are resolved quickly. We classify incidents by priority and aim to communicate accordingly.

8. What happens after an outage is resolved?

For major incidents, we share a postmortem with impacted accounts, including the root cause, what was done to fix it, and steps we're taking to prevent recurrence.